Run For The Hills, De' Racist Robots Are Here!
Brandon Jackson's account:
Quote:Amazon Locks Man Out of His Smart Home After Baseless Racism AccusationSource:
'In a world where technology has seamlessly intertwined with our daily lives, a man recently encountered
an occurrence that showcased why relying on tech can be inadvertently complicated. The alarming incident
caused a smart-home owner to get locked out of his home for a week due to a misunderstanding with an
Amazon delivery driver.
The unwanted disruption happened when a package was delivered to Brandon Jackson’s home by an Amazon
driver. Everything seemed like it was going smoothly until Jackson was unable to access his Amazon Echo
devices the next day, indicating that his account had been locked.
In a post shared by Jackson on Medium, he initially thought that someone might have attempted to log into
his account repeatedly, which triggered the safety lockout mechanism when he was unable to interact with
his devices.
In an attempt to address the problem, Jackson contacted Amazon’s customer service and was asked by
an executive if he knew why his account was locked. “When I answered I was unsure, their tone turned
somewhat accusatory. I was told that the driver who had delivered my package reported receiving racist
remarks from my ‘Ring doorbell’.”
Jackson, who claimed that his house has multiple cameras recording everything that happened within his
property, reviewed the footage and found no proof of such remarks being uttered. According to him, the
driver, who was wearing headphones, must have misheard the doorbell as the only sound it could make
was the automated response, “Excuse me, can I help you?”
Adding to his bafflement, upon reviewing the footage, it became evident that no one was home during the
incident, meaning the delivery driver had truly misinterpreted the situation. However, despite clearing the
air with Amazon, Jackson’s account was still locked for an entire week.
Amazon allegedly did not opt for a more reasonable approach, such as sending a warning email or contacting
the homeowner before locking him out of his own house. Following the messy ordeal, Jackson said he is
“seriously considering discontinuing” his Amazon Echo devices...'
Brandon Jackson's account:
Read The TV Guide, yer' don't need a TV.