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I don't see how it would work, but I can see a lot of ways it could be misused.
Copy of the screen page.
Voice ID FAQ
Get answers about how Voice ID works and ways to opt in.
What's Voice ID and how does it work?
Voice ID is a voice recognition biometric technology that uses your voice to verify your identity when you call USAA. This new feature makes it fast and secure to access your account, reducing the need to ask additional security information such as passwords or one-time codes.
After you sign up for the service, we capture over 100 different physical and behavioral characteristics of your voice based on your conversation with a USAA representative. The data helps us create your “voiceprint,” which is unique just like your fingerprint. Whenever you call USAA, we use the voiceprint to verify your identity.
How do I opt in?
To opt in, go to the Consent page.
If you’ve set up multifactor authentication, or MFA, you can also opt in online by following these steps:
Log on to usaa.com.
Select your initials or photo.
Select “Logon and Security".
If the Voice ID field is available, select “Edit” and follow the prompts to opt in.
Who's eligible to use Voice ID?
You can opt in to use Voice ID unless:
You're under the age of 18.
Your physical address isn't in the United States.
You use a Post Office Box™ to receive mail.
Why use Voice ID
Expand all
What are the benefits of getting Voice ID?
Voice ID is a secure and convenient way to access your account when calling USAA. With Voice ID, you can confirm your identity simply by speaking with a representative, so you can get to your business faster.
Do I have to use Voice ID?
Secure technology
Expand all
Is Voice ID secure?
Yes. Voice ID creates your voiceprint using characteristics such as pitch, accent and tone. These are unique to you and can't easily be copied. Voice ID can also detect if someone is using a recording of your voice.
Like other biometric identifiers, it's hard to obtain a voiceprint through fraudulent ways, such as social engineering and phishing. Rest easy knowing we take great care in storing an encrypted copy of your voiceprint securely.
Can someone break Voice ID security using AI?
Help using Voice ID
Expand all
What happens if Voice ID doesn't work?
Voice prints are reliable and will generally work even if you're ill or have a slight change in your voice. If there's ever a problem authenticating your profile with Voice ID, we'll use existing authentication methods to verify it. We'll also assess whether we need to delete your existing voiceprint and create a new one for your convenience.
Why is the option to opt in or out of Voice ID disabled on my profile?
Why wasn't I able to use Voice ID even though I've opted in?
I don't see how it would work, but I can see a lot of ways it could be misused.
Copy of the screen page.
Voice ID FAQ
Get answers about how Voice ID works and ways to opt in.
What's Voice ID and how does it work?
Voice ID is a voice recognition biometric technology that uses your voice to verify your identity when you call USAA. This new feature makes it fast and secure to access your account, reducing the need to ask additional security information such as passwords or one-time codes.
After you sign up for the service, we capture over 100 different physical and behavioral characteristics of your voice based on your conversation with a USAA representative. The data helps us create your “voiceprint,” which is unique just like your fingerprint. Whenever you call USAA, we use the voiceprint to verify your identity.
How do I opt in?
To opt in, go to the Consent page.
If you’ve set up multifactor authentication, or MFA, you can also opt in online by following these steps:
Log on to usaa.com.
Select your initials or photo.
Select “Logon and Security".
If the Voice ID field is available, select “Edit” and follow the prompts to opt in.
Who's eligible to use Voice ID?
You can opt in to use Voice ID unless:
You're under the age of 18.
Your physical address isn't in the United States.
You use a Post Office Box™ to receive mail.
Why use Voice ID
Expand all
What are the benefits of getting Voice ID?
Voice ID is a secure and convenient way to access your account when calling USAA. With Voice ID, you can confirm your identity simply by speaking with a representative, so you can get to your business faster.
Do I have to use Voice ID?
Secure technology
Expand all
Is Voice ID secure?
Yes. Voice ID creates your voiceprint using characteristics such as pitch, accent and tone. These are unique to you and can't easily be copied. Voice ID can also detect if someone is using a recording of your voice.
Like other biometric identifiers, it's hard to obtain a voiceprint through fraudulent ways, such as social engineering and phishing. Rest easy knowing we take great care in storing an encrypted copy of your voiceprint securely.
Can someone break Voice ID security using AI?
Help using Voice ID
Expand all
What happens if Voice ID doesn't work?
Voice prints are reliable and will generally work even if you're ill or have a slight change in your voice. If there's ever a problem authenticating your profile with Voice ID, we'll use existing authentication methods to verify it. We'll also assess whether we need to delete your existing voiceprint and create a new one for your convenience.
Why is the option to opt in or out of Voice ID disabled on my profile?
Why wasn't I able to use Voice ID even though I've opted in?
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